Privacy policy
Effective Date: 10/1/2024
At The Skin Lab, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website and engage with our messaging services. By using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect the following information when you interact with our website and sign up for messaging services:
Personal Information: Your name, phone number, and any other details you provide during the opt-in process for receiving SMS or other communications.
Usage Information: Information about how you interact with our website and messages, such as message open rates, response rates, and browsing activity on our site.
Device Information: Data regarding the device you use to access our site or services, including IP address, browser type, operating system, and device identifiers.
2. How We Use Your Information
We use the information collected for the following purposes:
Messaging Services: To send you SMS, MMS, or other types of messages that you have opted to receive. This may include marketing communications, service updates, transactional notifications, or customer support messages.
Personalization: To personalize your experience with our messages and content, including targeted offers or promotions based on your preferences and usage.
Analytics: To analyze message performance and improve the effectiveness of our communications.
Legal Compliance: To comply with any applicable legal obligations or industry regulations.
3. Data Security
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. Opt-Out and Managing Preferences
You may opt out of receiving messages at any time by replying "STOP" to any SMS message or by contacting us at info@theskinlab270.com. You may also manage your preferences regarding the types of messages you receive through your account settings or by contacting customer support.
5. Data Retention
We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including the delivery of messages or as required by law.
6. Children’s Privacy
Our messaging services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete the information.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the messaging services after any changes constitutes your acceptance of the updated Privacy Policy.
8. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
The Skin Lab
Info@theskinlab270.com
270-316-0186
TERMS AND CONDITIONS
SMS Campaign/ Policy
This campaign will be used by The skin lab to reach out to clients who have opted in to receive messages for appointments and marketing. Here is an example message: You have successfully opted-in to receive notification and promotional SMS from The Skin Lab. Please reply STOP if you need to Opt-out in the future.
You can cancel the SMS service at any time. Simply text "STOP" to the shortcode. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to info@theskinlab270.com
Carriers are not liable for delayed or undelivered messages.
As always, message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider.
For privacy-related inquiries, please refer to our privacy policy above.
By accepting the Terms and Conditions you are consenting to be included in our Member Directory. If you'd prefer to not receive marketing information please let us know by contacting our office via email at info@theskinlab270.com